Video calls may have taken over as the meeting method of choice during the pandemic, and the surge in remote work means that they won’t be going away any time soon. Many people appreciate the convenience and flexibility of being able to show up on time no matter where they are physically. Still, it would be wrong to assume that everyone is entirely comfortable with this new working method.
It’s not always easy to tell who might be struggling with the new meeting schedule. For example, some employees that are more than comfortable meeting in person may be anxious about appearing on camera. On the other hand, people more than happy to chat for hours on the phone may still be coming to terms with the concept of online meetings.
Managers who are already comfortable with online meetings may be surprised to learn that one study suggests that 73% of people suffered from Zoom anxiety in 2020. A further study indicated that worries over backgrounds, appearance, and speaking over someone all play a part and virtually equally between males and females.
Essentially, the majority of people still have concerns about meeting online. Nevertheless, it’s a crucial component of adjusting to remote work, so what can you do about it? Here are five ways that you, as a manager, can promote a comfortable video calling experience for everyone involved.
1. Make Being on Screen Optional
Many employee concerns around video calls stem from the thought of being on screen. While comfortable in the office, their webcam acts as a window into their home. One of the quickest ways to make everyone more comfortable is to consider appearing on camera optional.
Some people like to be able to see who they’re talking to. Others want to ensure they have the full attention of the room. However, it’s time to accept that employees are often responsible and eager to do as their employer requires, and appearing on a screen shouldn’t make or break their efforts.
It may require additional trust from some managers, but the benefits are clear. Body language can be overrated on video calls, too – in some cases, it’s easily misinterpreted. Some employees might be concerned about this happening to them, but accepting that cameras aren’t essential to productivity can eliminate much of the anxiety associated with these calls.
2. Encourage Flexibility
Try not to get into the habit of scheduling video calls at short notice. This can cultivate an opinion among employees that they are expected to be at their desks at all times. That in itself can be a significant cause of anxiety, especially for those that have struggled to adapt to remote work and have altered their routines as a result.
It might make sense to implement an official policy on video meetings, such as providing at least 24 hours’ notice or potentially even banning them on specific days. There’s also evidence to suggest that it may be time to make all meetings optional, although this won’t work for every organization, especially those with just a handful of key people.
Giving people time to prepare for an upcoming meeting can ensure their schedule is free and that they’ve taken whatever steps work for them to make them feel more comfortable on screen.
3. Make it Your Job to Promote Social Interaction
There’s always a risk that anyone that misses out on video calls through anxiety may exacerbate their issues by reducing overall social contact. Like any competence, it is possible to lose social skills over time when left unused.
Video calls can replace face-to-face meetings, but they’re also a great way to keep up at least some of the more sociable interactions from the workplace. It may sound counterintuitive to arrange additional calls for those suffering from anxiety, but many people perform better under social circumstances than professional ones.
These meetings really should be optional, but someone needs to take the lead in ensuring they’re available for people that wish to attend. As a leader, there is no better candidate than you.
4. Make a Point of Mentioning Mental Health
Mental health is not a workplace taboo. On the contrary, many managers consider it part of their job to ensure that people feel good as issues can lead to a reduction in performance.
Most employees would rather not discuss their personal mental health, especially in front of groups. However, some are even anxious about broaching the subject at all. Make it clear on video calls that you’re aware of how remote work can affect people and that you’re more than happy to arrange for assistance.
If you’re comfortable providing that assistance yourself on a one-to-one basis, then do so. If not, ensure that you have someone you can send employees to for help. Such a seismic change in working habits affects everyone differently. Even if they merely need reassurance that their camera and microphone setup works, it can significantly improve their confidence levels.
5. Support Employees at their Own Pace
Some employees will never forget the first day they didn’t even have to get out of their pajamas for work. Others may still struggle to find a routine that works for them months after commencing remote work.
It’s simply impossible to support a team based on a timetable. There’s every chance that no two employees will be at an identical stage of adaptation. This does require flexibility on a manager’s part, but it should be viewed as an opportunity.
Every instance of providing customized support to an employee is a learning experience, and the more involved you become, the easier it will be going forward.
For example, if an employee who has never appeared on video decides to switch their camera on, don’t immediately view it as cause to make a big deal out of it – that may be the last thing they want. Instead, follow-up with them to ask how they felt and understand if there’s anything else you can do to make them comfortable in the future.
While people are becoming more comfortable with Zoom, Teams, and other video meeting apps every day, their usage represents a colossal shakeup in work patterns. The key takeaways involve acceptance, support, and enabling people to progress at their own pace. Some people may never be truly comfortable with the concept, but it is only fair to do all you can to encourage them to reach their potential, just as you would do with any other aspect of their working life.
About the Author: Amy Deacon is a business coach and speaker who creates solutions for businesses seeking to change attitudes and routines to boost productivity throughout the workplace.
This blog is printed with permission.